For all new students we hope that your introduction to higher education here at Christ Church will be as stress free as possible with regard to the IT Services you will use, and for all returning students we are sure you will welcome the changes we have made since the last academic year. Your tutor or programme administrator should be able to inform you of the facilities available to you, but the information below should enable you to get started.
We have updated the Student IT Services leaflet which provides an overview of all the relevant services we provide for students with appropriate web links to our website. Depending on your circumstances, some services will be more important to some students than others, so we have listed below what we consider the core things you’ll need to know for the start of year.
Student computers run Windows 7 with the latest MS Office 2010 Suite. There is also a range of specialist computer labs for some courses, free anti-virus software to download from our website, and students are eligible to purchase discounted MS Operating systems and software. Please see our website for details.
The i-zone should be your first port of call for any problems or requests about IT. You can find them in person in Augustine House, Touchdown café on NHR, St George’s, Cathedral Court and Broadstairs; or by phone on 01227 782222.
The CLIC portal on student computers provides a gateway to all students services in one place, including your CLIC Learn site for online course materials and information.
Augustine House has a number of desktop PCs for use and the map below details where you can find computers available for students’ use on the North Holmes Road Campus (Other campuses will have their own arrangements.
iBorrows – Laptop Borrowing Scheme
The iBorrows are 200 netbooks located at stations on each floor in Augustine House. They can be borrowed without booking or registering by any member of the University for mobile working in any location in Augustine House. We have listened to the student feedback from last term and made the appropriate adjustments to this services in Augustine House. These include a faster log on, larger screens, bigger keyboards, and an extended battery life.
Printing and Scanning
There are MFDs (multifunctional devices) around the University where you can photocopy, scan or retrieve printing sent from University PCS. You can also print from home or mobile devices using the i-Print service. More details can be found on the webpage www.Canterbury.ac.uk/i-print.
Eduroam is the name of our University wireless service and is deployed across all campuses. If you need help connecting your laptop or mobile device to Eduroam please check our website at www.canterbury.ac.uk/wireless or contact the i-zone.
Student Accommodation Internet Service
This is another improved service in response to student feedback. If you are located in CCCU accommodation you will have access to a 10Mb/s internet connection with gaming facilities, IPTV, IP phone services and 24 hour support. You should have received everything you need to know about connecting to the service in your accommodation packs. If you haven’t received this information, please contact the Accommodation Office via the i-zone. Any technical queries for this service will need to logged via the ASK4 helpdesk listed on your information pack.
Student Support and Guidance have a trainer who provides ICT Support for all students following programmes at the University. She can be contacted at firstname.lastname@example.org.
Finally, good luck in your studies and remember to feedback your experience of IT Services – both good and bad – to your Student Union rep, who will feed back to us.
Customer Service Manager