I wish to make a formal complaint, what should I do?
The University complaints procedure can be found HERE it outlines the process for making a formal complaint. In the first instance it is always best to try and resolve issues informally. Have a meeting with the member of staff in question and speak to them about the issue and see if it can be resolved informally. You may wish to meet with your programme director to discuss the issue as well. If you feel that you have tried to resolve the issue informally but that meetings you have had have not satisfied you with a response then you can initiate a formal complaint in writing to your Head of Department, this should usually be done within 20 working days of the incident occuring. When writing to your Head of Department include what you wish to happen and your reasons for this and send it with appropriate supporting evidence.
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