The University and the Students’ Union have a number of people on hand to give advice and support across the campuses, on a variety of topics.
The University have a specialist team of trained Study Support Tutors, Careers Advisers, Counsellors, Disability Advisers, Dyslexia Advisers, Financial Advisers and Mental Health Advisers. To make an appointment with a member of the Student Health and Wellbeing team, you can contact them via the i-zone on 01227 782222 or email i-zone@canterbury.ac.uk. The i-zone is the University’s easy access information service, where you can seek the help and support you need via one port of call. The i-zone can advise directly or put you in contact with someone who can help. This service is available via telephone and email, or in person at our help desks at the Canterbury, Broadstairs and Medway campuses. You can also access the online FAQ i-zone database to search for the answer to your query, and to view our opening times. You can access this via: www.canterbury.ac.uk/faq.
The University Mediation Clinic offers a peer mediation service, which is FREE to all CCCU students to resolve problems such as landlord/tenant disputes, student visa problems, strained relations between students and members of academic staff, difficulties with the University administration, bullying by other students, issues students might have with their employers off campus. Check out The University Mediation Clinic website
The Students’ Union Advice Caseworker, Ellie Martin, is on hand to assist students who are wishing to make an academic appeal, extenuating circumstances request or formal complaint or who have been called to a plagiarism panel, disciplinary hearing or fitness to practise panel. All students are entitled to be supported by the Students’ Union in these cases please contact 01227 782272 or email ellie.martin@canterbury.ac.uk to make an appointment.
For students studying at the Medway Campus please contact the UMSA (Universities at Medway student Association) Advice Centre: 01634 888989 (for appointments) Telephone Advice Line: 01634 888855 Email: advice@umsa.org.uk The Advice Centre offers pre booked appointments, drop-in sessions, an email advice service and a dedicated telephone advice line. To book an appointment please contact them or visit them at the main reception in the Pilkington Building. Drop-in sessions are available during term time and students can see an adviser for about 10 minutes which often allows quick queries to be answered:- Mondays: 1 pm – 3 pm, Wednesdays: 10 am – 12 noon, Fridays: 1 pm – 3 pm
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