Befriending Calls Volunteer
Red Zebra Community Solutions
• To befriend an allocated, named person based in Whitstable • To make a regular, timed call to the allocated person focusing on offering a friendly chat • Following the phone call, report back to the Community Services Coordinator any relevant information or feedback. This could be as simple as “call made, all ok” as we monitor and report back on number of calls made to our funders. This should be done in a timely fashion; more pressing questions or concerns should be raised immediately with the Community Services Coordinator, or if absolutely necessary, another member of staff. You will need to have the ability to communicate effectively demonstrating excellent listening skills. The purpose of these calls is to offer some kind of contact for those feeling isolated or lonely. It is essential that you adopt good listening skills to help the client feel at ease and truly benefit from the phone call. You will need to keep in regular contact with your supervisor giving accurate feedback and reporting any concerns. And fundamentally enjoy working with people.