Volunteering

Chatterbox is an award-winning enhanced telephone befriending programme aimed at people who are socially isolated and struggling with loneliness. Clients may have a range of complex needs including poor physical or mental health, bereavement, are caring for a family member with an illness. Chatterbox Befrienders offer one-to-one telephone support by calling a client once a week for a friendly chat and to offer a listening ear. Chatterbox befrienders are all ages, from all walks of life, and are located across the UK.

This role could be for you, if you:

• Would like to make a real difference to someone’s life
• Want to challenge loneliness and can commit to a weekly phone call
• Are a good listener
• Are empathetic, patient, and of a caring nature
• Have good verbal and interpersonal communication skills
• Recognise the importance of confidentiality and can uphold this in practice
• Are committed to inclusion and treating people with dignity and respect.

Requirements of the role:

• Calling your client once a week for a chat for around 30 minutes; this is initially a 26-week commitment, at the end of which each client’s needs are reviewed by the Chatterbox Co-ordinator
• Completing an online call log after each phone call
• Contacting the Chatterbox Co-ordinator immediately if you feel that the client might be a risk to themselves or others
• A DBS (Disclosure and Barring Service) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as a Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the role. If you are shortlisted, this will be discussed during the recruitment process.

Support and training provided:

• Omega Chatterbox induction programme
• Online Safeguarding training
• Ongoing support from Chatterbox Coordinators for all questions, concerns, and support
• Out-of-pocket expenses reimbursed
• Monthly Befriender Group Support meetings via Zoom

Benefits of this role include:

• Knowing you are making a difference to someone’s life
• Giving something back and feeling valued for your contributions
• Joining a friendly team and making new friends
• Gaining new skills and/or enhancing your CV
• Improving your well-being, confidence, and self-esteem

Location of the role: Home-based.

Skills you'll gain.

• Networking and Relationship Building
• Mentoring and Befriending
• Communication