Making a complaint to the University
If you have a concern or issue, the University encourages you to try and resolve it informally first. If that doesn’t work, you can submit a formal complaint.
Step 1: Try to Resolve the Issue Informally
Start by having a calm, constructive conversation with the person involved. You can also speak with:
- Your Course Director
- Your Personal Academic Tutor
- Your Student Rep, who can raise your concern at:
- A Student Staff Liaison Meeting
- A Student Voice Forum
- Or directly with the Course Director
If the issue remains unresolved, you can raise it in writing with the Head of School.
Step 2: Submit a Formal Complaint
If informal steps don’t lead to a resolution, you can make a formal complaint to the University.
To do this:
- Submit a Formal Complaint online using the Complaints Form.
- Include any supporting evidence
- Submit your complaint within two months of the issue occurring
Reporting a student or staff member's behaviour
If your concern relates to inappropriate behaviour from a student or staff member, you can use the University’s Report + Support tool.
Feedback about the Students' Union
If your complaint is about the Students’ Union itself, click here to go to the SU complaints page.
A Note About Our Advice
The Students’ Union Advice Service offers guidance in good faith, based on our experience and the best information available. Students are responsible for their own decisions based on the advice we provide.