While at university there may be times when you need some guidance and support and the Students' Union Advice Service is here to help.
We can help you with Academic issues such as appeals, plagiarism, complaints and academic misconduct.
We also offer proactive advice on:
Contact the Advice Service on advice@ccsu.co.uk
For information about what you can expect in terms of confidentiality and how your personal data might be processed in relation to getting advice please see our policy store
You can also gain Academic Skills advice from the Learning Skills Team
Or you can gain a variety of advice and support on a number of topics from the Student Support Team
Emergency Phone Numbers
If you feel that you are in a crisis, or if you are concerned about the welfare of someone you know, contact:
- The emergency services on 999 if you feel your life is threatened and you need urgent support from the police or ambulance service
- NHS Direct 24/7: 111 for medical concerns where you can’t get to see a GP or if you are concerned about someone else’s health or welfare
- CCCU Security on 2111 for all other emergencies on campus
- The Samaritans: 116 123 for confidential, emotional support 24/7 and if you are feeling suicidal. (You can also visit the Canterbury branch. Usual hours 8am-8pm Monday to Saturday) or email: jo@samaritans.org
- 24/7 Mental Health Matters Helpline: 0800 107 0160. Confidential emotional support and guidance. They also have details of local and national support services.
- Your GP within surgery hours – it’s a good idea to make a note of their phone number – for general health concerns
- 24/7 National Domestic Violence helpline: 0808 2000 247. Support, help and information for women experiencing domestic violence and abuse.
- Men's Advice Line: 0808 801 0327. Advice and support for men experiencing domestic violence and abuse. (Opening hours 9am-5pm Monday to Friday).
For non-emergency concerns you can contact:
- Student Support Advisers – a team of professionally trained advisers who provide support and advice and guidance on a wide range of personal, financial and academic matters. Telephone: 01227 922675; Email: studentsupport@canterbury.ac.uk
- University Counselling Service - offers free, confidential support for a wide range of personal and emotional concerns that may be affecting your capacity to study and having an impact on your university experience. Telephone 01227 923056; Email: mentalwellbeing@canterbury.ac.uk
- The Chaplaincy - provides a confidential listening service and offers a safe space where any student can bring and discuss their problems in a non-judgmental environment. Telephone: 01227 922538; Email:chaplaincy@canterbury.ac.uk
Additionally, Samaritans now have a self-help app which could help with wellbeing/building resilience and self-care