The University complaints procedure can be found here it outlines the process for making a formal complaint.
In the first instance, it is always best to try and resolve issues informally. Have a chat with the member of staff in question, speak to them about the issue and see if it can be resolved informally. You may wish to talk with your Course Director or Personal Academic Tutor as well.
You can also take the issue to your Student Rep to be raised with the Course Director. This can be done through a Student Staff Liaison meeting or directly with the Course Director. If you are not happy with the response, then you can put your complaint in writing to the Head of School.
If you feel that you have tried to resolve the issue informally but have not been satisfied with a response, then you can initiate a formal complaint in writing to the University, this should usually be done within 20 working days of the issues you are raising.
When writing to the University you should complete the Formal Complaints Form and send it with appropriate supporting evidence to student.procedures@canterbury.ac.uk
If you would like to make a report about a student or staff member and their behaviour towards you, you can do this via the Report and Support process
For any advice please feel free to contact the Students’ Union Advice Caseworker advice@ccsu.co.uk
“As a Students’ Union Advice Centre we offer advice in good faith, based on knowledge, experience and the best information available to us. Students who seek our help must take responsibility for their own decisions based on the advice we give.”
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