Damp and mould
Damp and mould can be an issue in many properties, particularly as the weather gets colder. You may notice damp or mould patches on the window and the walls, or even on your clothes. Damp and mould are not always considered to be 'disrepair' so it is not always the landlords' responsibility to sort it out. Figuring out what the problem is the key to determining who is responsible for fixing the problem. You can read more about mould and damp, and the action you can take, on Shelter's website here.
The landlord is responsible for most repair problems if you live in privately rented accommodation. However, it is up to you to report the problem to the landlord because if your landlord doesn't know about it, he or she cannot arrange for it to be fixed! So you should report a repair problem to the landlord or agent as soon as you notice them. If you report the problem over the phone, or in person, make sure you also put it in writing and keep a copy of the email or letter, in case you need this as evidence at a later stage. You can read more about reporting repairs, and what to do if your landlord won't do the repairs, on Shelters website here.
Health and safety standards
All rented home must meet certain standards so they are safe to live in. It is the responsibility of the landlord to make sure that the gas appliances in your home are safe and checked regularly. Similarly, they have to check that the electrical appliances and wiring are safe in your home. The landlord also has to make sure the furniture and furnishings are safe and fit for use. You can find more information about housing standards in private rented homes on Shelters website here.
If you have a problem with your rented property, you should contact your landlord in writing as soon as possible.
However, if you've given reasonable time for a repair to be carried out and your landlord still isn't fulfilling their responsibilities, you can report them to Canterbury City Council.
They can investigate the following problems:
poor housing conditions
no heating or hot water
damp and mould
Canterbury City Council Report your Landlord